Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@mancislife.com. Please contact our support team before returning any item. We will provide the correct return address after your return request has been approved.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@mancislife.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@mancislife.com.

REFUND POLICY

Thank you for shopping with Mancis! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

1. 30-Day Return Window

You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, and in its original packaging.

Due to hygiene and safety reasons, we strictly cannot accept returns for hair and scalp care products that have been opened, broken seals, or used, unless the product arrives damaged or defective.

2. Damaged, Defective, or Wrong Items

Please inspect your order upon reception. If the product is defective, damaged, or if you receive the wrong item, please contact us immediately at contact@mancislife.com with your order number and photos/videos of the issue. We will evaluate the issue and make it right by sending a free replacement or issuing a full refund.

3. Return Shipping Costs

  • For Quality Issues / Our Error: We will provide a pre-paid return shipping label, or arrange a replacement/refund at no extra cost to you.

  • For Personal Reasons (Change of mind, ordered by mistake, etc.): Customers will be responsible for paying their own return shipping costs to our designated US warehouse. Original shipping costs are non-refundable.

4. How to Initiate a Return

To start a return, you can contact us at contact@mancislife.com. If your return is accepted, we will send you instructions on how and where to send your package.

⚠️ Please Note: Do not send items back to the address printed on the shipping label without contacting us first. Packages returned without a prior authorized return request cannot be processed and may be lost.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.