Refund policy

RETURN & REFUND POLICY

Thank you for shopping with Mancis! We want you to be completely satisfied with your purchase. This policy explains exactly when returns are accepted, how to request one, who covers return shipping, and when refunds are issued.

1. 30-Day Return Window

You have 30 calendar days from the date you receive your order to request a return. To be eligible, the item must be in the same condition you received it — unopened, unused, with all seals intact, and in its original packaging — along with your receipt or proof of purchase.

For hygiene and safety reasons, hair and scalp care products that have been opened, have broken seals, or have been used cannot be returned, unless the product arrives damaged or defective (see Section 2).

2. Damaged, Defective, or Wrong Items

Please inspect your order upon reception. If a product is defective or damaged, or you receive the wrong item, contact us immediately at contact@mancislife.com with your order number and photos or videos of the issue. We will make it right by sending a free replacement or issuing a full refund.

3. Return Shipping Costs — Who Pays

  • Quality issues / Our error (damaged, defective, or wrong item): We provide a pre-paid return shipping label, or arrange a replacement or full refund at no additional cost to you.

  • Personal reasons (change of mind, ordered by mistake, etc.) for an eligible unopened item: You are responsible for the return shipping cost to our designated U.S. warehouse. Original (outbound) shipping charges are non-refundable.

4. How to Initiate a Return

Always contact us at contact@mancislife.com before sending anything back. Once your return is approved, we will email you the correct return address and instructions. Items returned without an approved request, or sent to the address printed on the shipping label, cannot be processed and may be lost.

5. Refund Timing

After we receive and inspect your return, we will notify you whether the refund is approved or rejected. If approved, the refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund, as posting timelines vary by payment provider.

6. Exchanges

If you would like a different item, the fastest method is to return the eligible item following the steps above and place a separate new order.

7. Contact Us

For any return or refund questions, contact us at 📧 contact@mancislife.com.